Shipping Policy

Last Updated December 15, 2024

Thank you for shopping at Swiss Sage. We are committed to providing you with the best possible shopping experience. Below, you’ll find all the details regarding shipping policies for your orders.

Order Processing

All orders are processed within 2-5 business days depending on your country. Orders are not processed on weekends or holidays. You will receive a notification once your order is shipped.

Shipping Areas

We currently offer shipping within Switzerland, Germany, France, Italy, Canada, United Kingdom (UK), and United States (USA). If you are located outside of these regions, please contact us directly contactswisssage at gmail.com (replace the ‘at’ with @) to inquire about shipping availability.

Shipping Methods & Costs

Shipping is available to select countries. Shipping fees will vary depending on the destination and the weight of the package.

Delivery Times

Delivery times vary based on your location. Expected delivery is between 7-21 business days, depending on your country and the shipping method.

Delays And Issues

• Shipping times may be impacted by unforeseen circumstances such as weather conditions, customs delays, or other logistical issues.
• We are not responsible for delays caused by the carrier or customs.
• In case of significant delays, we will contact you and work to resolve any issues.

Damaged Or Missing Items

If your order arrives damaged or incomplete, please contact us within 7 days of receiving your package at contactswisssage at gmail.com (replace the ‘at’ with @). Kindly include your order number, a description of the issue, and photos of the damaged product (if applicable).

Return & Exchange Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect.
• If you need to initiate or exchange, please contact us within 7 days of receiving your order.

Customs & Import Duties

Please note that customs duties or import taxes may be applied by your local authorities. These charges are the responsibility of the buyer, and we advise checking with your customs office for details on potential costs.

Contact Information

For questions about these terms or other inquiries, please contact us at contactswisssage at gmail.com (replace the ‘at’ with @).